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How to get your product repaired

Besides service information, you can also register your product for repair here and then track its repair status.

Repair Service

Professional Dictation Systems

You have a query for a device you have purchased from an authorised Partner of Olympus Professional Dictation Systems? Then speak directly to the experts.

Customer Service for repair-related questions and support.
Toll-free number*: 00800 - 67 10 84 00
(Available Mon – Thu, 9 am to 6 pm, Fri 9 am to 3:30 pm CET)

Audio Recording

The following customer service information applies to all other audio products.

Select a topic:

I have a question about an Olympus audio product.

Just send an e-mail to the Olympus Technical Support or call our team of experts. We will be pleased to help you.

Click here for more details.

My Olympus product is malfunctioning, what can I do?

First you should consult your instruction manual . When in doubt, please visit your dealer who will examine your equipment and if necessary return it to us on your behalf.

How can I have my product serviced?

Keep your purchase and waranty card in a safe place. Warranty work cannot be carried out without this.

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What is covered by the 24-month warranty?

Please refer to our warranty regulations . This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.

My Olympus warranty has expired. Can I still send my product in to be serviced?

Of course you can. Please follow the instructions above. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please confirm your repair order likewise.

* Les appels vers le 00800 sont gratuits

Valable uniquement pour l'Autriche, Belgique, Danemark, Finlande, France, Allemagne, Luxembourg, Pays-Bas, Norvège, Portugal, Pologne, Espagne, Suède, Suisse, Royaume-Uni et Russie.

Certains fournisseurs n'autorisent pas l’accès au 00800 ou nécessite un préfixe. Une surtaxe peut être appliquée. Contactez votre fournisseur pour plus de détails.